sinar123 Privacy Policy
This page describes what we collect when you use sinar123 and how we keep that data protected. We at sinar123 take your privacy seriously and comply with Indonesian data-protection standards. When you register an account, deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or engage with our sportsbook (Liga 1 Indonesia, Piala Indonesia), live-dealer tables, slot games, Togel 4D, or esports markets, we collect and process personal information.
Our privacy practices are designed to be transparent. We collect only the information necessary to operate your account on sinar123, process your payments, verify your identity, comply with law, and provide customer support. We do not sell your personal data to third parties. Your identity documents and account information remain encrypted and segregated from our operational systems.
If you have questions about how we handle your data on sinar123, contact our support team via the help section in your account or email our data-protection officer. This policy applies to all users of sinar123 in supported jurisdictions.
What information we collect on sinar123
We at sinar123 collect information in several categories. First, when you register, we collect your email address, phone number, full name, and date of birth. We use this to create your account and enable account recovery if you forget your password. Second, during identity verification (Know Your Customer), we collect images of your government-issued ID (Indonesian KTP, passport, or driving licence) and a selfie holding that ID. These documents are used to verify your age and identity before your first withdrawal.
Third, when you deposit funds into sinar123, we collect transaction records—the amount, payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), date, and time. We do not store your e-wallet PIN or bank password; payment processors handle those credentials separately. Fourth, we collect information about your gameplay on sinar123—which games you access, your wagers, results, account balance, and any bonuses you claim. This information helps us detect fraud, verify game fairness, and resolve disputes.
Fifth, we collect technical information: your IP address, device type (Android or iOS), mobile operating system version, app version, and internet service provider. We use this to detect suspicious login attempts, prevent account abuse, and optimize our platform on sinar123 for different devices and networks. Sixth, we collect support tickets and communications—emails or chat messages you send to our customer-support team—to resolve issues and improve our service on sinar123.
How we use your data on sinar123
We at sinar123 use the data we collect for the following purposes. We use your email and phone number to send account notifications, payment confirmations, support responses, and important service announcements—such as maintenance windows or bonus terms. We use your identity documents to comply with Know Your Customer regulations and prevent fraud. We use your gameplay data to calculate bonuses, detect abuse (such as bonus manipulation or collusion), and investigate disputed game outcomes.
We use technical information (IP address, device fingerprint) to prevent account takeover, detect unauthorized access, and block users from multiple jurisdictions where sinar123 is not permitted. We use your support communications to resolve account issues and improve our customer-service processes on sinar123. We may also use anonymized, aggregated data—such as total player counts or average session duration—for statistical analysis and product development. This data cannot identify you personally.
We do not use your data for marketing purposes without your explicit consent. We do not sell or rent your personal information to third parties. We share your data only with third-party service providers who assist us (such as payment processors for online payment, e-wallet, mobile banking deposits; identity-verification vendors; and our hosting provider). These vendors are contractually obligated to use your data only to provide services on sinar123 and to keep it confidential.
Data storage and jurisdiction on sinar123
Our servers may sit outside your jurisdiction. We at sinar123 store your account data (email, phone, name, gameplay history) on encrypted servers located in multiple geographic regions for redundancy and compliance with our operational requirements. Your identity documents (KTP, passport, selfie) are stored on isolated, encrypted servers with access restricted to our KYC verification team only. We retain identity documents for a standard period and then securely delete them from our active systems in accordance with data-protection regulations and our document-retention policy.
Payment records are retained for five years to comply with financial reporting and anti-money-laundering requirements. Gameplay data is retained as long as your account on sinar123 remains open; if you close your account, gameplay records are anonymized and retained for statistical purposes only. We at sinar123 comply with Indonesian data-protection standards and best practices for safeguarding personal information.
We at sinar123 encrypt all sensitive data and restrict access to authorized personnel only.
Third-party processors and your data on sinar123
We at sinar123 work with third-party service providers who process your data on our behalf. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, mobile banking, local payment, online payment) collect and process your payment information to transfer funds into and out of sinar123. We do not control their privacy practices; you should review their privacy policies separately.
Our identity-verification vendor uses automated and manual review to verify your KTP, passport, or driving licence. This vendor is contractually obligated to keep your documents confidential and use them only for verification purposes on sinar123. Our hosting provider stores our encrypted servers and databases. These third parties have legitimate reasons to access your data and are bound by confidentiality agreements.
We do not share your data with advertisers, data brokers, or unaffiliated companies. If we are compelled by law to disclose your data (such as a court order or government authority investigation), we will attempt to notify you in advance unless legally prohibited from doing so.
Your rights regarding your data on sinar123
You have the right to access your personal data stored on sinar123. You may request a copy of the data we hold about you by contacting our data-protection officer. You may also request correction of inaccurate information—for example, if your registered email address has changed, you can update it in your account settings on sinar123.
You have the right to request deletion of your data from sinar123, subject to legal and regulatory constraints. If you close your account, we delete your non-essential data (email preferences, support tickets) immediately; gameplay data and payment records are anonymized but retained for compliance purposes. You may opt out of marketing communications by clicking the unsubscribe link in emails from sinar123, though we reserve the right to send you transactional messages (payment confirmations, account notifications) even if you opt out of marketing.
You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights on sinar123. Contact our data-protection officer for assistance with any privacy-related requests.
Cookies and tracking on sinar123
We at sinar123 use cookies—small text files stored on your device—to remember your login state, language preference, and account settings. These cookies are essential for the platform to function properly. We do not use cookies to track your activity outside sinar123 or to share your data with advertisers. If you disable cookies in your browser, you may be unable to log in to sinar123; we recommend enabling cookies for full platform functionality.
We may also use web analytics tools to measure traffic on sinar123, understand which features are most used, and identify technical issues. These tools collect anonymized data (such as page views, session duration) and do not identify you personally. We use this information to optimize our platform on sinar123 for users across different regions—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and elsewhere.
Data breaches and security incidents
We at sinar123 implement security measures to protect your data: TLS 1.3 encryption for data in transit, encrypted storage for data at rest, and restricted access to sensitive information. In the unlikely event of a confirmed data breach, we will notify affected users within 72 hours via email to the address registered on their account on sinar123, and we will outline the nature of the breach and the steps we are taking to remedy it.
You are responsible for keeping your password and two-factor SMS codes confidential. If you believe your account on sinar123 has been compromised, change your password immediately and contact our support team. We undertake to investigate suspected breaches promptly and to take corrective action.
Policy updates and contact information
We at sinar123 may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and, when appropriate, by email to the address registered on your account on sinar123. Continued use of sinar123 after such updates constitutes your acceptance of the revised policy.
If you have questions about our privacy practices on sinar123, contact our data-protection officer via the help section in your app or email us directly. We maintain multilingual support to assist players in your region. We are committed to addressing privacy concerns and complaints within a reasonable timeframe.